Customer support, Client support

Grace

850/mo
Nairobi , Kenya
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Hallo, my name is Grace am currently transitioning from customer service into Virtual Assistant and executive support roles, bringing strong skills in scheduling, email management and workflow optimization. Experienced in using Google Workspace, Microsoft Office, and CRM tools like Salesforce, Magenta, Zendesk, Hubspot to streamline processes and improve efficiency. Known for empathy driven, efficient communication and problem solving that strengthen client relationships and team collaboration. ...

Top Skills

Account Management · <1 yearAirbnb · <1 yearCalendar Management · <1 yearCalendly · <1 yearCanva · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Video SupportBeginner
Social Media SupportBeginner
Technical SupportBeginner
Ticket ManagementBeginner
ZendeskBeginner
IntercomBeginner
FreshdeskBeginner
LiveChatBeginner
Customer.ioBeginner

Data & Analytics

Google Sheets (Advanced)Beginner
Excel (Advanced)Beginner

Design & Creative

CanvaBeginner

E-commerce & Marketplace

MagentoBeginner
Order ProcessingBeginner
Order FulfillmentBeginner

Marketing & Growth

HubSpotBeginner

Real Estate Operations

AirbnbBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Travel PlanningBeginner
Document ManagementBeginner
Data EntryBeginner
Meeting CoordinationBeginner
Executive Assistant ServicesBeginner
Personal Assistant ServicesBeginner
Research & Information GatheringBeginner
CalendlyBeginner
Monday.comBeginner
ClickUpBeginner

Sales & Business Development

NegotiationBeginner
Account ManagementBeginner
SalesforceBeginner

Work Experience

Customer service agent

CCI Kenya

Aug 2022 - Aug 2025

Key Achievements:

Being able to have a score 95% customer satisfaction rate. Archived 87% first customer resolution Increased device sales by 20% within a period of 50 days

Live Chat SupportEmail SupportVideo SupportPhone SupportTechnical SupportTicket ManagementZendeskFreshdeskIntercomCustomer.ioLiveChatGoogle Sheets (Advanced)Excel (Advanced)CanvaMagentoOrder ProcessingOrder FulfillmentHubSpotCalendar ManagementEmail ManagementData EntryDocument ManagementTravel PlanningExecutive Assistant ServicesPersonal Assistant ServicesClickUpCalendlyAccount Management

Quick Stats

Age31 years
English LevelFluent
ID VerificationNot verified
Portfolio
🔒

Certifications

Korean language

Education

Certificate

Mahanaim college

2026 - 2026

Associate's Degree

Zetech University

2018 - 2018