Gladys

Virtual Assistant

Gladys

700/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

I am a Virtual Assistant and E‑commerce Support Specialist with a degree in Science Laboratory Technology from Kiambu Institute of Science and Technology. I bring strong experience in customer service, administrative support, and online store management. Over the past several years, I’ve partnered with international clients to manage calendars, product listings, and customer inquiries, ensuring smooth operations and excellent client satisfaction. My background also includes social media content ...

Top Skills

Airtable · <1 yearAsana · <1 yearCalendar Management · <1 yearCalendly · <1 yearClickUp · <1 year

Skills & Expertise

Customer Success

Email SupportBeginner
Social Media SupportBeginner
Lead ManagementBeginner
ZendeskBeginner

E-commerce & Marketplace

ShopifyBeginner
WooCommerceBeginner
EtsyBeginner
TikTok ShopBeginner
Facebook MarketplaceBeginner
eBayBeginner
Product Listing OptimizationBeginner
Order ProcessingBeginner
Inventory ManagementBeginner
Order FulfillmentBeginner
Product PhotographyBeginner
DropshippingBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
Email ManagementBeginner
Document ManagementBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
AsanaBeginner
Monday.comBeginner
ClickUpBeginner
NotionBeginner
TrelloBeginner
AirtableBeginner

Work Experience

Ecommerce Specialist

Lifestyle

Nov 2025 - Jul 2026

Key Achievements:

1. Created complete e-commerce product listings across fashion, beauty, electronics, homeware, luggage, footwear, and lifestyle categories 2. Managed product categories, attributes, variants, and stock availability across the ecommerce platform. 3. Performed catalogue quality assurance by identifying and correcting product information, image, pricing, and categorisation errors

Social Media SupportShopifyTikTok ShopWooCommerceLead ManagementFacebook MarketplaceOrder ProcessingProduct Listing Optimization

Executive Virtual Assistant

Stellar Staff

Sep 2024 - Apr 2026

Key Achievements:

1. Provide virtual administrative support to international clients, managing calendars, scheduling, travel coordination, and day-to-day business operations. 2. Conduct LinkedIn lead generation, identifying and qualifying prospective clients through targeted research and outreach support. 3. Conduct online research and compile information to support business growth, marketing initiatives, and operational decision-making.

Social Media SupportCalendar ManagementData EntryEmail ManagementDocument ManagementExecutive Assistant ServicesTravel PlanningPersonal Assistant ServicesAsanaNotionMonday.comTrelloAirtableCalendlyClickUpEmail Support

Quick Stats

Age23 years
English LevelFluent
Other Languages
FrenchBasic
ID VerificationNot verified
Portfolio
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Certifications

Virtual Assistant Certified

Education

Bachelor's Degree

Kiambu Insitute of Science and Technology

2022 - 2025