E-commerce Customer support specialist E-commerce Customer support specialist
Genevieve
ID Verified1500/mo
Davao City, Philippines
Looking for Full-time
8 hours/day
Availability: EU timezone
$1500
per month
($9/hour)
Member since December 2025
Profile Description
I am an experienced Customer Service Specialist with over 3 years and 6 months in customer support, technical assistance, and retail operations. I have a strong background in handling e-commerce inquiries, managing orders, tracking shipments, processing returns, and providing clear solutions through chat, email, and phone
Top Skills
B2B Sales · <1 yearB2C Sales · <1 yearCold Calling · <1 yearEmail Support · <1 yearFreshdesk · <1 year
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Technical SupportBeginner
Ticket ManagementBeginner
ZendeskBeginner
FreshdeskBeginner
LiveChatBeginner
Sales & Business Development
B2B SalesBeginner
B2C SalesBeginner
Cold CallingBeginner
Work Experience
E-commerce support specialist
Qwestbpo
Nov 2024 - Jul 2025
Live Chat SupportPhone SupportFreshdeskLiveChatZendeskEmail Support
Customer service Associate
Concentrix
Mar 2023 - Mar 2024
Live Chat SupportPhone SupportTicket ManagementFreshdeskLiveChatEmail SupportTechnical SupportZendesk
Technical support representative
Alorica
Sep 2021 - Mar 2023
Phone SupportTechnical SupportZendeskLive Chat SupportTicket ManagementFreshdeskLiveChatEmail Support
Quick Stats
Age25 years
ID VerificationVerified
Portfolio
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Education
Associate's Degree
Jose Maria College
2018 - 2020