Gedion

Executive/Operations Virtual Assistant

Gedion

ID Verified
500/mo
Mombasa, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I am a dependable and detail-oriented Virtual Assistant with a strong emphasis on efficiency, organization, and clear communication. I focus on administrative support, which includes managing calendars, handling emails, entering data, and providing customer service. I am comfortable working remotely and using tools like Google Workspace, Microsoft Office, CRM systems, and communication platforms such as Zoom and Slack. I value accuracy, time management, and professionalism in every task. I lear...

Skills & Expertise

AI & Automation

SoraIntermediate
Copy.aiIntermediate

Content & Writing

Email CopywritingBeginner
CopywritingBeginner
Blog WritingBeginner
SEO Content WritingBeginner

Customer Success

Social Media SupportBeginner
Phone SupportBeginner
Live Chat SupportBeginner
Email SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
FreshdeskBeginner
ZendeskBeginner
Customer.ioBeginner

Design & Creative

PrototypingBeginner
CanvaBeginner
Logo DesignBeginner
Presentation DesignBeginner
Social Media GraphicsBeginner

E-commerce & Marketplace

Facebook MarketplaceBeginner
eBayBeginner
ShopifyBeginner
TikTok ShopBeginner
Inventory ManagementBeginner
WordPressBeginner
Order FulfillmentBeginner
Product PhotographyBeginner
Order ProcessingBeginner
Product Listing OptimizationBeginner

Finance & Accounting

Accounts Payable/ReceivableBeginner
Accountant (CPA)Beginner

Work Experience

Production Team Leader

Coastal Bottlers Limited

Nov 2020 - Present

Job Responsibilities:

• Managed complex daily schedules for 30+ staff across 3 production lines — coordinating task assignments, shift rotations, and performance reviews with precision. • Prepared and distributed executive-ready performance reports daily, enabling leadership to make faster, better-informed decisions. • Acted as operational gatekeeper — triaging priorities, managing communications between departments, a...

CalendlyMeeting CoordinationEmail ManagementTrelloNotionClickUpData VisualizationExcel (Advanced)Google Analytics 4Google Sheets (Advanced)

Warehouse Supervisor

Mzuri Sweets Limited

Jul 2015 - Oct 2020

Job Responsibilities:

• Coordinated logistics, sales, and operations teams across 3 regions — serving as the central communication hub for all fulfilment activities. • Managed confidential inventory records and financial reconciliation reports with 99% accuracy. • Independently designed and implemented a FIFO policy that reduced losses by 30% — presented and approved by senior management. • Reduced coordination errors...

Technical SupportGoogle Analytics 4Statistical AnalysisOrder ProcessingData EntryMeeting CoordinationExecutive Assistant ServicesEmail ManagementTrelloDocument Management

Production Data Clerk

Mzuri Sweets Limited

Oct 2012 - Apr 2015

Job Responsibilities:

• Provided data management support to senior production managers, maintaining records with 99.9% accuracy across all audit periods. • Independently created training documentation that onboarded new data clerks 40% faster.

Email CopywritingPhone SupportTechnical SupportEmail SupportGoogle Sheets (Advanced)Data MiningStatistical AnalysisData VisualizationPython (Pandas/NumPy)Excel (Advanced)

Quick Stats

Age40 years
GenderMale
English LevelFluent
ID VerificationVerified

Certifications

Virtual Assistant
Data Analytics

Education

High-school

Shanzu Teachers Training College

2009 - 2018