Felista

Virtual Assistant,Executive Assistance,Customer

Felista

ID Verified
2,001/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I bring the ultimate triple-threat to your team: the strategic foresight of an Executive Assistant, the operational efficiency of a Virtual Assistant, and the high empathy of a Customer Service expert. I don’t just manage tasks; I protect your time and grow your revenue. I transform chaotic inboxes into streamlined workflows, manage complex calendars before friction happens, and turn frustrated customers into loyal brand advocates. Hiring me means choosing an adaptable, proactive operator who ex...

Top Skills

Airtable · <1 yearAsana · <1 yearBardeen · <1 yearBasecamp · <1 yearCalendar Management · <1 year

Skills & Expertise

Customer Success

Ticket ManagementBeginner
Live Chat SupportBeginner
Email SupportBeginner
ZendeskBeginner
FreshdeskBeginner
LiveChatBeginner
IntercomBeginner
Customer.ioBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
BardeenBeginner
ClickUpBeginner
Monday.comBeginner
AsanaBeginner
BasecampBeginner
TrelloBeginner
JiraBeginner
AirtableBeginner
NotionBeginner

AI & Automation

GitHub CopilotBeginner
Claude/Anthropic APIBeginner
OpenAI APIBeginner
Data LabelingBeginner
Edge AIBeginner

Quick Stats

Age33 years
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationVerified
Portfolio
🔒

Certifications

DATA ANALYSIS
MOBILE APP DEVELOPMENT