Customer ServiceCustomer Service
eylda
$455
per month
($3/hour)
Profile Description
I am a professional with a diverse background in customer service, sales, marketing, and business operations, supported by a Master’s degree in Business Management and a Bachelor’s degree in Political Science. Throughout my career, I have gained experience in handling customer inquiries, managing customer relationships and data, supporting sales and marketing activities, using CRM systems, coordinating customer orders and deliveries, and preparing reports and operational documentation. I have ex...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Sales & Business Development
Work Experience
Business Operations Assistant
Usaha Prima
Jun 2025 - Present
Key Achievements:
1. Conducted quality checks on used IBC tanks to meet customer requirements 2. Prepared delivery orders and supported operational documentation 3. Assisted in coordinating product delivery and customer orders 4. Ensured customer requests were properly fulfilled before shipment
Sales Consultant
BrightChamps
Jan 2024 - Mar 2024
Key Achievements:
1. Promoted and marketed BrightChamps’ educational programs to potential students and parents through WhatsApp and phone calls 2. Utilized CRM software to manage customer interactions, track leads, and improve conversion rates. 3. Collaborated with the sales team to achieve and exceed monthly enrollment targets in a fully remote work environment.
Customer Service
PT Bina Asia Propertindo
Feb 2020 - Apr 2023
Key Achievements:
1. Resolved customer concerns and answered inquiries efficiently through various communication channels, including telephone, WhatsApp, email, and live chat. 2. Sold services to potential customers over the phone 3. Recorded customer transactions and maintained important data in the enterprise system. 4. Assisted customers by providing rental simulations based on the proposed lease value. 5. Established strong communication between customers and the company. 6. Created daily and monthly reports.
Quick Stats
Education
Master's Degree
Bina Nusantara University
2023 - 2025