Customer supportCustomer support
Evelyn
ID Verified$300
per month
($2/hour)
Profile Description
Results-driven Customer Service Representative with over 10 years of experience delivering exceptional phone, email, chat, and outbound support in high-volume environments. Skilled in resolving customer issues, managing CRM systems, processing orders and refunds, retaining customers, and consistently exceeding performance KPIs. Proficient in Zendesk, Shopify, Salesforce, Gorgias, Rich panel, and Air call, with a proven ability to build strong customer relationships, solve problems efficiently, a...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Customer Service Representative
Aventus Contact Center (Remote)
Apr 2022 - Apr 2026
Job Responsibilities:
Improved customer satisfaction Increased customer retention Boosted sales through upselling Maintained high order accuracy Met and exceeded KPIs Reduced issue resolution time Successfully managed subscriptions