Customer support

Evelyn

ID Verified
300/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Customer Service Representative with over 10 years of experience delivering exceptional phone, email, chat, and outbound support in high-volume environments. Skilled in resolving customer issues, managing CRM systems, processing orders and refunds, retaining customers, and consistently exceeding performance KPIs. Proficient in Zendesk, Shopify, Salesforce, Gorgias, Rich panel, and Air call, with a proven ability to build strong customer relationships, solve problems efficiently, a...

Top Skills

Calendar Management · <1 yearCanva · <1 yearData Entry · <1 yearEmail Support · <1 yearExcel (Advanced) · <1 year

Skills & Expertise

AI & Automation

GitHub CopilotBeginner

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Ticket ManagementBeginner
Email SupportBeginner
Technical SupportBeginner
FreshdeskBeginner
Help ScoutBeginner
ZendeskBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Design & Creative

CanvaBeginner

E-commerce & Marketplace

ShopifyBeginner
Shopify PlusBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Personal Assistant ServicesBeginner
Data EntryBeginner

Work Experience

Customer Service Representative

Aventus Contact Center (Remote)

Apr 2022 - Apr 2026

Key Achievements:

Improved customer satisfaction Increased customer retention Boosted sales through upselling Maintained high order accuracy Met and exceeded KPIs Reduced issue resolution time Successfully managed subscriptions

Live Chat SupportEmail SupportPhone SupportTechnical SupportZendeskTicket Management

Quick Stats

Age33 years
English LevelFluent
ID VerificationVerified