Customer service, outbound sales, Virtual assistantCustomer service, outbound sales, Virtual assistant

I have over 12 years of experience in customer service and more than 6 years in sales, handling inbound and outbound communications through phone, email, and chat. My background includes appointment setting, lead qualification, customer retention, and follow-up with clients to ensure a positive customer experience. I have successfully handled inquiries, scheduled appointments, negotiated with customers, and supported sales teams by resolving concerns and maintaining strong client relationships. ... See more