Emmanuel

Virtual Assistant & Admin

Emmanuel

ID Verified
600/mo
Accra, Ghana
Looking for Full-time
8 hours/day
Availability: EU timezone

Profile Description

Worked as a Customer Service and Sales Officer at Access Bank PLC Ghana for 4 years from 2022 to 2026. Enrolled and assisted 230 customers to be actively using the Banking App Software to make trqnsactions. This boosted Access Bank deposit counts using Fintech methods.

Top Skills

Account Management · 4 yearsCold Calling · 4 yearsEmail Support · 4 yearsPhone Support · 4 yearsSocial Media Support · 4 years

Skills & Expertise

Customer Success

Phone SupportAdvanced
Social Media SupportAdvanced
Technical SupportAdvanced
Email SupportAdvanced
LiveChatBeginner

Virtual Assistance & Admin

Data EntryBeginner
Personal Assistant ServicesBeginner
Research & Information GatheringBeginner
Travel PlanningBeginner
Email ManagementBeginner

Sales & Business Development

Cold CallingAdvanced
Account ManagementAdvanced
Sales PresentationsIntermediate

Work Experience

Sales and Accounts Officer

ACCESS BANK PLC GHANA

Dec 2022 - Jul 2026

Key Achievements:

Responsibilities Enroll customers on the Bank products and assisting them to use the Banking App to make transactions. Achievements Able to keep over 150 bank customers actively using the Banking up in a 4 year period Bank deposits and profits increased year on year from 2022 to 2025.

Phone SupportTechnical SupportSocial Media SupportData EntryEmail SupportPersonal Assistant ServicesResearch & Information GatheringEmail ManagementAccount ManagementCold CallingSales Presentations

DATA EVALUATION OFFICER

DOCUPRO

2021 - May 2022

Key Achievements:

Entry of Medical History of Hospital Patience in a data collection system Collected over 10,000 Medical History data enable the Ghana government use as basis for analysis for free Medical Insurance grant.

Data EntryTechnical Support

EVALUATION OFFICER

COCOBOD

Aug 2018 - Sep 2018

Key Achievements:

Responsibilities Research on total amount of cocoa beans farmers release for sale per harvest period. Analysis on total amount of cocoa beans destroyed before processing into chocolate. Achievements Farmers agree to use correct methods of cocoa cultivation, bean drying and bean moisture protection hence increasing cocoa beans yield by 60% compared to previous year 2017 in Ghana.

Research & Information GatheringPhone SupportTechnical SupportEmail SupportPersonal Assistant ServicesData Entry

Quick Stats

Age29 years
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

BSC AGRI-ECONOMICS
JP CANN AND ASSOCIATES LTD SALES TRAINING

Education

Bachelor's Degree

University of Ghana, Legon

2015 - 2019