virtual assistant

Elnie

640/mo
Caloocan City , Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have over four years of experience as an Airbnb Resolutions Specialist, where I handled guest and host inquiries, booking concerns, complaints, escalations, and review-related issues. My responsibilities included investigating concerns, reviewing case details, documenting interactions, and providing appropriate resolutions while following company policies. This experience helped me develop strong written communication, problem-solving, multitasking, and customer service skills. I am comfortab...

Top Skills

Airbnb · <1 yearAML/KYC · <1 yearCalendar Management · <1 yearCalendly · <1 yearCapCut · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Social Media SupportBeginner
Technical SupportBeginner
Ticket ManagementBeginner
ZendeskBeginner
LiveChatBeginner

Data & Analytics

Google Sheets (Advanced)Beginner

Design & Creative

CapCutBeginner
Video EditingBeginner

E-commerce & Marketplace

TikTok ShopBeginner
Order ProcessingBeginner

Finance & Accounting

AML/KYCBeginner

Marketing & Growth

Google AdsBeginner
ChatGPT for MarketingBeginner
Facebook Business ManagerBeginner

Real Estate Operations

AirbnbBeginner
VrboBeginner
Review & Reputation ManagementBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Data EntryBeginner
CalendlyBeginner
JiraBeginner

Quick Stats

Age53 years
English LevelFluent
ID VerificationNot verified
Portfolio
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