Chat and Email SpecialistChat and Email Specialist
Edison
ID Verified$500
per month
($3/hour)
Profile Description
I am a dedicated professional with over seven years of experience in the BPO and Virtual Assistant sectors, specializing in high-level customer support and operational management. Throughout my career at companies like Concentrix, Telework PH, and WNS, I have mastered omnichannel communication—including high-speed live chat and email—to handle complex tasks such as global flight reservations, real-time itinerary re-routing, and intricate refund processing. I pride myself on my ability to resolve...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Data & Analytics
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Design & Creative
Customer Success
Content & Writing
Work Experience
Virtual Assistant I
Telework PH
Nov 2024 - Jul 2025
Job Responsibilities:
HANDLE ALL INQUIRIES OR ASSIST CUSTOMERS VIA LIVE CHAT, AND/OR EMAIL, BY PROVIDING BILLING SUPPORT, RESOLVE PAYMENT ISSUES, RESOLVE SUBMISSION FORM ERRORS, ADDRESS OR SHIPPING UPDATES, IMAGING ISSUES, AND ORDER STATUS INQUIRIES TO NEW AND RETURNING CUSTOMERS
Customer Support Representative
Concentrix
Jun 2019 - Apr 2024
Job Responsibilities:
SERVES CUSTOMERS TO UNDERSTAND THEIR BILLING AND ACCOUNT INFORMATION. RESOLVES PRODUCT OR SERVICE PROBLEMS BY PROVIDING CLARICATION OF THEIR PROBLEM/S, DETERMINING THE CAUSE, EXPLAINING THE BEST SOLUTION TO SORT THE PROBLEM. CONTRIBUTES TO TEAM KNOWLEDGE BY SHARING CUSTOMER SCENARIOS TO GIVE BEST PRACTICES.