Edilyn

Virtual Assistant

Edilyn

1,200/mo
Pampanga, Philippines
Looking for Full-time
8 hours/day
Availability: US / Asia timezone

Profile Description

Customer Service Representative Professional Summary: Results-oriented and reliable Customer Service Representative with strong communication and problem-solving skills. Experienced in handling inquiries, resolving complaints, and ensuring high levels of customer satisfaction across phone, email, and chat channels. Skilled in explaining policies, processing transactions, and maintaining accurate records. Committed to delivering friendly, efficient service while building positive relationships an...

Top Skills

B2B Sales · <1 yearCanva · <1 yearCold Calling · <1 yearCold Email Outreach · <1 yearContract Review · <1 year

Skills & Expertise

Sales & Business Development

Cold Email OutreachBeginner
B2B SalesBeginner
Cold CallingBeginner
Warm Outreach & Appointment SettingBeginner
SalesforceBeginner
Zoho CRMBeginner
ZoomInfoBeginner

Specialized Skills

Legal ResearchBeginner
Terms & ConditionsBeginner
Contract ReviewBeginner
Telehealth SupportBeginner

Virtual Assistance & Admin

Email ManagementBeginner
Personal Assistant ServicesBeginner
Research & Information GatheringBeginner

Customer Success

Phone SupportBeginner
CrispBeginner

Data & Analytics

Google Sheets (Advanced)Beginner
Excel (Advanced)Beginner

Design & Creative

CanvaBeginner

E-commerce & Marketplace

TikTok ShopBeginner
WordPressBeginner

Work Experience

HEALTHCARE SPECIALIST

TTEC PAMPANGA

Sep 2024 - Dec 2024

Contract ReviewZoho CRMTerms & ConditionsTelehealth Support

BATTLE BUDDY/CSR

GLOBALTEC BPO INC.

Oct 2021 - Sep 2022

Key Achievements:

BEST IN IVOICE/ COLLECTIONS

Cold Email OutreachWarm Outreach & Appointment SettingContract ReviewLegal ResearchTelehealth SupportZoho CRMTerms & ConditionsEmail Management

SALES SPECIALIST

TTEC PAMPANGA

Apr 2021 - Oct 2021

Key Achievements:

TOP SALES

Warm Outreach & Appointment SettingContract ReviewB2B SalesSalesforceTerms & ConditionsEmail Management

COSTUMER SUPPORT REPRESENTATIVE

SUTHERLANG GLOBAL SERVICES

Nov 2017 - Feb 2018

Key Achievements:

TOP AGENT

Contract ReviewSalesforceEmail ManagementTerms & ConditionsWarm Outreach & Appointment Setting

Quick Stats

Age31 years
English LevelConversational
ID VerificationNot verified