Customer Experience,Virtual Assistant,Admin&Customer SupportCustomer Experience,Virtual Assistant,Admin&Customer Support

Job Responsibilities:

• Coordinate content creation activities, supporting creators to meet assigned requirements and deadlines. • Review submitted content and coordinate feedback and revisions with creators. • Work with reviewers and content team members to maintain consistency and quality across assignments. • Track task progress, follow up on outstanding revisions and support timely delivery. • Coordinate remotely w... more...

Job Responsibilities:

• Led daily customer service operations across the client service function, ensuring efficient, consistent workflows. • Managed escalated customer issues end-to-end, driving timely and effective resolution. • Monitored customer satisfaction, response times, resolution rates and SLA performance; surfaced trends to leadership. • Prepared operational reports and analysed performance data to inform de... more...

Job Responsibilities:

•Managed client transactions, reconciliations and payment processing accurately and within deadlines. • Prepared weekly and monthly operational reports for internal stakeholders. •Worked closely with custodians to investigate and resolve reconciliation issues. •Identified service gaps in existing processes and recommended practical improvements. •Supported product enhancement initiatives and contr... more...

Job Responsibilities:

•Handled customer enquiries and complaints within agreed SLAs across a high-volume caseload. •Coordinated with internal departments (claims, underwriting, medical) to resolve customer issues efficiently. •Identified recurring service issues and recommended process improvements to reduce repeat complaints. •Managed medical admissions, discharges and hospital visit processes while maintaining high s... more...

Job Responsibilities:

•Managed a portfolio of customer accounts, focusing on retention and relationship strength. •Resolved customer concerns proactively and promoted suitable products to reduce churn. •Analysed customer needs and behaviour to inform retention strategies.

Job Responsibilities:

•Recognised as the [hashtag hidden] Customer Service Representative company-wide in 2015. •Handled high-volume customer enquiries across a contact-centre environment, consistently meeting performance targets. •Mentored new team members and supported onboarding/training initiatives.