Dianne

Customer Service ; Virtual Assistance

Dianne

ID Verified
1,000/mo
Santiago, Philippines
Looking for Full-time
8 hours/day
Availability: US / Asia timezone

Profile Description

I have been in the BPO industry since 2003 shortly after I graduated from college. Over the years, I have gained extensive experience in Customer Service, Sales, Dispatch, and Operations Support, which helped me develop strong communication, problem-solving, and multitasking skills. Working in the industry for more than two decades has taught me how to adapt to different types of customers, work environments, and business demands while maintaining professionalism and efficiency. Through my years...

Top Skills

Phone Support · 10 yearsEmail Support · 5 yearsLive Chat Support · 5 yearsSalesforce · 5 yearsTechnical Support · 5 years

Skills & Expertise

Customer Success

Phone SupportExpert
Live Chat SupportExpert
Email SupportExpert
Technical SupportExpert
Social Media SupportAdvanced
ZendeskAdvanced

Sales & Business Development

SalesforceExpert
B2C SalesAdvanced
Sales PresentationsAdvanced
B2B SalesIntermediate
Cold Email OutreachIntermediate
Cold CallingIntermediate
Zoho CRMBeginner
ZoomInfoBeginner

Virtual Assistance & Admin

Email ManagementAdvanced
Executive Assistant ServicesIntermediate
Data EntryIntermediate
Personal Assistant ServicesIntermediate
Calendar ManagementBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

E-commerce & Marketplace

TikTok ShopBeginner
Order ProcessingBeginner

Human Resources

Candidate SourcingIntermediate
RecruitmentBeginner

Work Experience

Sales

Freelance

Jun 2022 - Jun 2026

Key Achievements:

Cold calling, Set up appointment, Freelance VA

B2B SalesCold CallingPhone SupportSalesforce

VA/Customer Service/Dispatcher

Automate

Jul 2023 - May 2026

Phone SupportPersonal Assistant ServicesExecutive Assistant ServicesData Entry

Senior Customer Service Agent

TATA

Apr 2018 - Jun 2022

Key Achievements:

Top Agent

Phone SupportB2C Sales

Quick Stats

Age44 years
English LevelFluent
ID VerificationVerified

Certifications

cisco certification

Education

Bachelor's Degree

Holy Angel University

1999 - 2003