Technical Support SpecialistTechnical Support Specialist
David
ID Verified$1,500
per month
($9/hour)
Profile Description
Customer Support Specialist with over 3 years of experience helping customers through every stage of their service journey. Experienced in handling inquiries, resolving issues, managing customer records, coordinating schedules, and providing timely support via email, chat, and phone. Adept at using CRM and ticketing systems, multitasking in fast-paced environments, and delivering empathetic, customer-first service. Eager to bring strong organizational and communication skills to a travel-tech co...
Skills & Expertise
Skill Levels Explained:
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AI & Automation
Content & Writing
Customer Success
Work Experience
Technical Support Engineer
Teknowledge
Jan 2025 - Present
Job Responsibilities:
• Maintained high customer satisfaction by consistently resolving customer issues within SLA. • Improved first-contact resolution through effective troubleshooting and customer education. • Successfully managed high daily ticket volumes while maintaining service quality.
Quick Stats
Certifications
Education
Bachelor's Degree
Cross River University of Technology
2018 - 2023