David

Technical Support Specialist

David

1,500/mo
Lagos, Nigeria
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer Support Specialist with over 3 years of experience helping customers through every stage of their service journey. Experienced in handling inquiries, resolving issues, managing customer records, coordinating schedules, and providing timely support via email, chat, and phone. Adept at using CRM and ticketing systems, multitasking in fast-paced environments, and delivering empathetic, customer-first service. Eager to bring strong organizational and communication skills to a travel-tech co...

Top Skills

Social Media Support · 5 yearsDALL-E · 4 yearsGitHub Copilot · 4 yearsEmail Support · 3 yearsLive Chat Support · 3 years

Skills & Expertise

AI & Automation

GitHub CopilotAdvanced
DALL-EAdvanced
PerplexityBeginner
Copy.aiBeginner
MidjourneyBeginner
ZapierBeginner
Power AutomateBeginner
Data LabelingBeginner

Content & Writing

Technical WritingBeginner
Product DescriptionsBeginner

Customer Success

Social Media SupportExpert
Live Chat SupportAdvanced
Phone SupportAdvanced
Ticket ManagementAdvanced
Email SupportAdvanced
Technical SupportAdvanced
LiveChatAdvanced
IntercomIntermediate
ZendeskIntermediate
Video SupportBeginner
Lead ManagementBeginner

Work Experience

Technical Support Engineer

Teknowledge

Jan 2025 - Present

Key Achievements:

• Maintained high customer satisfaction by consistently resolving customer issues within SLA. • Improved first-contact resolution through effective troubleshooting and customer education. • Successfully managed high daily ticket volumes while maintaining service quality.

GitHub CopilotPower AutomateDALL-ELive Chat SupportData LabelingTechnical WritingPhone SupportProduct DescriptionsMidjourneyZapierSocial Media SupportVideo SupportLiveChatTicket ManagementTechnical SupportIntercomZendeskLead ManagementEmail Support

Quick Stats

Age30 years
English LevelFluent
Other Languages
IgboFluent
YorubaConversational
ID VerificationNot verified

Certifications

BSc. Computer Science

Education

Bachelor's Degree

Cross River University of Technology

2018 - 2023