Virtual Assistant, Email and Client Communication (Chat&SMS)Virtual Assistant, Email and Client Communication (Chat&SMS)
Daniza
ID Verified$900
per month
($5/hour)
Profile Description
I’m a reliable and detail-oriented Virtual Assistant and Administrative Support professional with almost 4 years of VA experience and 4 years of administrative experience. My skills include customer service, email management, data entry, scheduling, client communication, follow-ups, multitasking, and problem-solving. I have experience working with US-based clients and am comfortable working independently in a remote environment. I’m proficient in Microsoft Office and Google Workspace, and I’m a...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Finance & Accounting
Sales & Business Development
Virtual Assistance & Admin
Design & Creative
Work Experience
Client Communication Specialist (Email, Live Chat & SMS)
Nuvision Autoglass LLC
Aug 2022 - Jul 2026
Key Achievements:
Ensure an organized, clean, and tidy workspace Help to immediately resolve and mediate customer complaints Commit and action on emails depending on the requirements within 10 minutes Service Level Agreement Routing Emails to the right department. Archive email that doesn't need a response. Respond to any email if you can. Following an important email thread, make sure it is up to date and every tagged department responded. Follow-up using hangouts to a specific dep/person. Reschedule/close WO that needs to be rescheduled/closed. Update SF and Omega for any scheduling updates or changes
Receptionist/Accounting Clerk
Al Khoory Solutions LLC
Dec 2018 - Jun 2022
Key Achievements:
Keeping the receptionist area tidy Answering and forwarding phone calls. Responsible in making checks and invoices, as well as vouchers, SOA, purchase order, accounting statements, other reports & records. Collect and sort invoices and checks Collaborate with management to complete necessary projects; work independently on prior delegated tasks. Maintain and re-stock office supplies as needed Answer phones, direct calls, take and deliver messages as needed; prepare outgoing mail (including prepping larger packages for sending); sort and deliver incoming mail to appropriate persons