Cyrill

Virtual Assistant • Customer Support • Claims Specialist

Cyrill

ID Verified
1,300/mo
Imus, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I’m a results-driven customer service professional with over 10 years of experience across customer support, healthcare, technical support, and claims processing. Skilled in handling customer inquiries through phone, email, and chat while consistently delivering high-quality service and meeting performance goals. Experienced in medical claims, insurance verification, records retrieval, quality assurance, patient scheduling, and technical troubleshooting.

Top Skills

Phone Support · 10 yearsTechnical Support · 5 yearsTicket Management · 5 yearsEmail Support · 4 yearsZendesk · 3 years

Skills & Expertise

Customer Success

Phone SupportExpert
Technical SupportExpert
Ticket ManagementExpert
Email SupportAdvanced
ZendeskAdvanced
Live Chat SupportIntermediate

Finance & Accounting

QuickBooksBeginner
BookkeepingBeginner

Virtual Assistance & Admin

JiraIntermediate
NotionIntermediate
Calendar ManagementIntermediate
Data EntryIntermediate
Email ManagementIntermediate

Work Experience

Customer Support Representative

Shiloh Business Solutions Service

Mar 2024 - Jun 2026

Live Chat SupportTechnical SupportPhone SupportTicket ManagementEmail SupportNotionJiraZendesk

Quality Assurance

Office Symmetry

Oct 2022 - Mar 2024

QuickBooksEmail SupportPhone SupportTicket ManagementCalendar Management

Claims Specialist

EXL Ph Inc

Aug 2019 - Oct 2022

Email SupportTicket ManagementEmail ManagementCalendar Management

Technical Support Representative

Concentrix

Mar 2017 - Jun 2018

Ticket ManagementPhone SupportTechnical SupportEmail Support

Customer Service Representative

Iqor

Aug 2015 - Feb 2016

Phone SupportEmail SupportTechnical Support

Transaction Processor

Conduent

Oct 2014 - May 2015

Ticket ManagementEmail SupportData EntryEmail ManagementNotion

Quick Stats

Age33 years
English LevelFluent
ID VerificationVerified
Portfolio
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Education

Bachelor's Degree

Saint Francis of Assisi

2009 - 2014