Customer Success · Social Media Operations · Digital SupportCustomer Success · Social Media Operations · Digital Support
Cycan
ID Verified$1,200
per month
($7/hour)
Profile Description
Customer Success & Digital Operations professional with 10+ years in support, marketing & tech.I’m a Customer Success and Digital Operations professional with 10+ years of experience across customer service, technical support, client relations, social media management, content production, and digital marketing. My background includes supporting customers through email, chat, phone, webinars, and one-on-one coaching, troubleshooting technical and account-related issues, managing social media acc...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Specialized Skills
Virtual Assistance & Admin
Work Experience
Social Media Manager
Exchange Life
Jan 2026 - Sep 2026
Key Achievements:
Managed multiple creator accounts across Instagram, TikTok, and Facebook, maintaining consistent daily publishing schedules. Published approximately 2–3 submitted videos per account per day, reviewed creative assets before publishing, coordinated posting requirements, monitored audience comments, and supported paid social campaigns through AdsNova.
Customer Success Specialist
BIGVU
Jan 2025 - Jul 2026
Key Achievements:
Supported customers through support tickets, online meetings, webinars, and one-on-one coaching. Helped users troubleshoot platform issues and use video-creation and digital-content tools more effectively. Supported video editing, thumbnails, graphics, carousels, publishing preparation, and content optimization.
Consultant
igloo
Mar 2024 - Nov 2024
Key Achievements:
Provided customer support through phone, email, and chat for product, account, order, warranty, refund, and technical concerns. Troubleshot customer issues, provided clear solutions, managed follow-ups, and documented customer interactions using support and CRM systems.
Client Service Professional
Manulife
May 2017 - Nov 2023
Key Achievements:
Provided high-volume client support for health and dental insurance inquiries, benefits, policies, coverage, and account concerns. Explained complex information clearly, investigated customer issues, and developed strong experience in customer communication, problem-solving, and relationship management.
Senior Graphic Design Artist
Wikreate Advertising Services
Jan 2014 - Nov 2017
Key Achievements:
• Designed brochures, banners, presentations, and marketing materials. • Edited photos and videos to support branding and advertising initiatives. • Produced visual assets using Adobe Photoshop, Adobe Illustrator, and CorelDRAW. • Collaborated on creative projects to support client marketing objectives. • Delivered high-quality designs while meeting project deadlines.
Quick Stats
Certifications
Education
Bachelor's Degree
University of Cebu
2007 - 2011