Customer Success · Social Media Operations · Digital SupportCustomer Success · Social Media Operations · Digital Support

Job Responsibilities:

Managed multiple creator accounts across Instagram, TikTok, and Facebook, maintaining consistent daily publishing schedules. Published approximately 2–3 submitted videos per account per day, reviewed creative assets before publishing, coordinated posting requirements, monitored audience comments, and supported paid social campaigns through AdsNova.

Job Responsibilities:

Supported customers through support tickets, online meetings, webinars, and one-on-one coaching. Helped users troubleshoot platform issues and use video-creation and digital-content tools more effectively. Supported video editing, thumbnails, graphics, carousels, publishing preparation, and content optimization.

Job Responsibilities:

Provided customer support through phone, email, and chat for product, account, order, warranty, refund, and technical concerns. Troubleshot customer issues, provided clear solutions, managed follow-ups, and documented customer interactions using support and CRM systems.

Job Responsibilities:

Provided high-volume client support for health and dental insurance inquiries, benefits, policies, coverage, and account concerns. Explained complex information clearly, investigated customer issues, and developed strong experience in customer communication, problem-solving, and relationship management.

Job Responsibilities:

• Designed brochures, banners, presentations, and marketing materials. • Edited photos and videos to support branding and advertising initiatives. • Produced visual assets using Adobe Photoshop, Adobe Illustrator, and CorelDRAW. • Collaborated on creative projects to support client marketing objectives. • Delivered high-quality designs while meeting project deadlines.