Ma.

IT Service Desk Analyst

Ma.

800/mo
Philippines
Looking for Full-time
8 hours/day
Availability: Asia timezone

Profile Description

I am an experienced IT Service Desk Analyst with a strong background in Customer Service, Technical Support, Social Media Management and Administrative Support.

Top Skills

Phone Support · 5 yearsEmail Support · 3 yearsTechnical Support · 3 yearsTicket Management · 3 yearsLive Chat Support · 2 years

Skills & Expertise

Customer Success

Phone SupportExpert
Email SupportAdvanced
Technical SupportAdvanced
Ticket ManagementAdvanced
Live Chat SupportIntermediate
Social Media SupportBeginner

Finance & Accounting

BookkeepingBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Personal Assistant ServicesBeginner
NotionBeginner
Document ManagementBeginner

Design & Creative

CanvaBeginner
CapCutBeginner

Work Experience

Marketing and Compliance Manager

SSBAS Auditing and Consultancy Services

Jan 2026 - Jun 2026

BookkeepingSocial Media SupportCalendar Management

Virtual Assistant

VA Superheroes

Mar 2026 - Jun 2026

Technical SupportPhone SupportTicket Management

Infrastructure Analyst II

DXC Technology

Jan 2023 - Mar 2026

Live Chat SupportPhone SupportTechnical SupportEmail SupportTicket Management

Quick Stats

Age31 years
English LevelFluent
ID VerificationNot verified