ADMINISTRATIVE ASSISTANCE | OPERATIONS & REPORTING SUPPORTADMINISTRATIVE ASSISTANCE | OPERATIONS & REPORTING SUPPORT

Key Achievements:

• Strengthened timekeeping and payroll data reliability for US and Canadian employees through recurring audits, record validation, and dispute resolution. • Improved the accuracy of employee attendance and scheduling records by identifying discrepancies and coordinating corrective action with relevant teams. • Enabled operational decisions through weekly Excel reports and data analysis shared with clients, leaders, and stakeholders. • Improved task visibility and accountability through deadline-based trackers that made competing priorities and progress easier to monitor. • Supported consistent application of timekeeping policies by coordinating resolution of attendance, scheduling, and policy-related concerns across Operations, HR, and Workforce Management. • Recommended workflow improvements to strengthen tracking and reduce the risk of missed follow-ups on timekeeping and payroll-related requests. • Supported team productivity and data accuracy through coaching and guidance for Timekeeping Administrators. • Protected sensitive employee and payroll information through careful handling and adherence to established procedures.

Key Achievements:

• Supported operational KPI achievement through performance monitoring, employee coaching, and ongoing feedback across a 17-person team. • Improved real-time staffing alignment by monitoring attendance, coordinating break schedules, and responding to changing workforce requirements. • Increased visibility into operational performance through reporting and trend analysis used for resource planning and management decisions. • Reduced reliance on manual reporting and improved tracking consistency through Excel-based One Reporting, Vacation Leave Application, and Attendance Monitoring tools. • Supported timely resolution of operational escalations through workforce analysis, staffing adjustments, and priority-based decisions. • Maintained progress across competing projects and deadlines through structured prioritization and stakeholder communication.

Key Achievements:

• Supported service continuity by resolving customer concerns involving DIRECTV equipment, satellite services, and customer accounts. • Improved customer follow-up continuity through accurate documentation of issues and resolutions. • Helped customers complete service transactions by resolving account concerns and coordinating service orders, equipment upgrades, and technician scheduling. • Maintained service quality while managing multiple customer concerns and service requirements.

Key Achievements:

• Helped customers resolve QuickBooks concerns involving payroll, sales tax, merchant services, and account management. • Supported software functionality by troubleshooting installation, networking, data backup, and update issues. • Matched product recommendations to customer needs by explaining relevant software features and additional solutions.