Customer Service Representative/Sales&Appointment Setting

Cris

1,000/mo
Tanjay City, Philippines
Looking for Full-time
9 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a Customer Service Professional with 16 years of experience, of which 8 years were spent via a work-from-home setup with small and medium-sized businesses. Over my long years in the industry, I was able to go through almost all aspects of the customer service profession as a Customer Support Agent, Quality Analyst, Sales Associate, and Appointment Setting. With my knowledge in managing various Customer Management Systems ( SA5, LiveChat, Magento, Freshcaller, Zendesk, Freshdesk, Call Tracki...

Top Skills

Freshdesk · 7 yearsLiveChat · 7 yearsPhone Support · 7 yearsTicket Management · 7 yearsZendesk · 7 years

Skills & Expertise

Customer Success

Phone SupportExpert
Ticket ManagementExpert
ZendeskExpert
FreshdeskExpert
LiveChatExpert
Live Chat SupportExpert
Email SupportExpert
Help ScoutBeginner

Sales & Business Development

CopperAdvanced
B2B SalesBeginner
Cold Email OutreachBeginner
Cold CallingBeginner
SalesforceBeginner

Virtual Assistance & Admin

Data EntryBeginner
Research & Information GatheringBeginner
CalendlyBeginner
Email ManagementBeginner

Work Experience

Customer Service Representative

Legal Templates LLC

Nov 2017 - Oct 2025

Key Achievements:

Best in Retention Program 2024. Top CSR for 2023.

Quick Stats

Age39 years
English LevelFluent
ID VerificationNot verified

Education

Bachelor's Degree

Saint Paul University Dumaguete

2003 - 2007