Lead Dispatcher | Admin Task | Billing | Data Entry | CustomLead Dispatcher | Admin Task | Billing | Data Entry | Custom

Key Achievements:

Developed operational policies, workflows, and standard operating procedures to support consistent service delivery and operational efficiency. Monitored KPIs, productivity, attendance, and quality performance; coached team members and conducted performance evaluations. Resolved complex customer, restaurant, and driver escalations while maintaining strong client relationships and service standards. Supported recruitment, onboarding, workforce coordination, and day-to-day team management in a remote environment. Processed driver and agent payments, prepared restaurant invoices, and performed account audits and billing-related administrative tasks. Collaborated with executive leadership on operational improvements and business growth initiatives.

Key Achievements:

Coordinated dispatch operations, technician scheduling, work-order assignment, and job-completion tracking. Managed service requests and escalations while communicating with customers and field personnel. Maintained operational reports and documentation and reviewed work assigned to agents for quality and completion.

Key Achievements:

Responded to customer inquiries via email and resolved account and service-related concerns. Maintained quality-assurance standards, response-time goals, and accurate customer-interaction documentation.

Key Achievements:

Outbound call, Survey

Key Achievements:

As a customer service representative, I must assist the customers with their inquiries, help with their orders, and assist with all the issues they have.

Key Achievements:

As a customer service representative, I must assist our clients with their inquiries, help in doing accounting to make sure everything is accurate and answer phone calls