IT Technician | CLAIMS | MEDICAL VA | COLLECTIONS | CS & TSIT Technician | CLAIMS | MEDICAL VA | COLLECTIONS | CS & TS

Job Responsibilities:

•Developed comprehensive support documentation and streamlined troubleshooting processes, reducing response times for support tickets. •Implemented security measures using Azure Active Directory, including conditional access policies and role-based permissions to safeguard client data. •Installed, configured, and maintained systems and applications while monitoring performance and ensuring complia... more...

Job Responsibilities:

•Handled homeowner inquiries via phone and email regarding payments and portal access, ensuring timely and accurate support. •Assisted the Office Manager with onboarding new clients and supported staff with various administrative tasks. •Generated financial transactions and performed warm call transfers to route or escalate issues to appropriate team members.

Job Responsibilities:

•Verified healthcare insurance coverage and eligibility, ensuring accurate patient information and benefits. •Managed Electronic Medical Records (EMR-eClinicalWorks), recorded and followed up on patient appointments, and converted paper forms to digital health history. •Handled inbound and outbound calls professionally to support patient needs and streamline communication.

Job Responsibilities:

•Conducted outbound calls to clients with past-due accounts, negotiating payment plans and restructuring options. •Reviewed collection reports to assess account status and outstanding balances, using probing techniques to understand delinquency reasons. •Resolved challenging situations with a professional and firm approach, maintaining positive client relationships.

Job Responsibilities:

•Analyzed insurance claims to detect potential fraud and ensure compliance with company policies and regulations. •Resolved claims by reviewing documentation, calculating benefits, and determining appropriate compensation settlements. •Maintained high-quality customer service by responding to inquiries and preparing detailed reports through data collection and analysis.

Job Responsibilities:

•Install and provide basic end-user troubleshooting for McAfee Windows OS computers. •Offer remote assistance for easy installation and troubleshooting. •Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.