Leasing OfficerLeasing Officer

Key Achievements:

Generated and qualified leads through calls, emails and messages. Screened prospects, identified customer needs and scheduled appointments for the sales team. Managed and updated lead information using CRM systems. Followed up with prospects and customers to support conversions and maintain relationships. Handled customer inquiries, service requests and email communication. Coordinated with property managers and internal teams for customer concerns and requests. Assisted with data entry, cross-selling opportunities, and delinquency follow-ups. Managed emails and administrative tasks to keep records organized and updated. Provided overall customer support while maintaining a positive customer experience

Key Achievements:

Conducted outbound cold calls to homeowners to generate leads for roofing services. Qualified homeowners based on property needs and service eligibility. Explained the benefits of free roof inspections and built customer interest. Scheduled inspection appointments for the sales or field team. Handled objections professionally and maintained positive customer interactions. Updated customer information and call notes in the CRM system. Followed up with prospects to confirm appointments and increase conversions

Key Achievements:

Provided excellent customer support by addressing concerns, guiding customers through troubleshooting and ensuring their satisfaction with prompt and effective solutions