Virtual Assistant | BPO ProfessionalVirtual Assistant | BPO Professional
Cesar
ID Verified$800
per month
($5/hour)
Profile Description
Customer service and virtual assistant professional with 18 years of experience in the customer service industry, including 5 years of remote VA work supporting international clients. Strong background in property management, guest communication, CRM administration, insurance support, and administrative operations. Proven ability to manage high-volume inquiries, coordinate bookings across multiple platforms, ensure compliance, and deliver reliable, high-quality service in remote environments.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Work Experience
Virtual Assistant
The Property VA
Aug 2021 - Dec 2025
Job Responsibilities:
Experienced in managing online booking platforms (Airbnb, [link hidden], VRBO) and providing top-tier guest support. Skilled in handling reservations, resolving issues, and ensuring exceptional service.
Contractual | Client Based
Freelance - Upwork Philippines (Remote
Jan 2020 - Feb 2023
Job Responsibilities:
Worked as a Shopify Email Support Specialist, handling order tracking, refunds, and customer satisfaction. Later became an Appointment Setter for a construction firm in Canada, managing client scheduling and outreach.
Senior Executive II | Process Trainer (OnSite)
EXL Service Philippines
Mar 2009 - Nov 2019
Job Responsibilities:
Experienced BPO professional with a proven track record of supporting insurance agents, delivering comprehensive knowledge support to Customer Service Representatives (CSRs), and leading knowledge transfer initiatives for new hires. Skilled in resolving complex queries, providing exceptional customer support, and enhancing overall customer satisfaction within the insurance industry. Joined the org...
Customer Care Support (OnSite)
Alorica (previously: APAC Customer Service)
Jun 2007 - Mar 2009
Job Responsibilities:
Provide comprehensive support to healthcare providers in managing and optimizing patients' health insurance benefits by ensuring precise coverage verification, effective claim resolution, and seamless communication between patients, providers, and insurers. With experience at Anthem BlueCross BlueShield, expertise in HCPC Codes, ICD-9 Codes, CPD Codes, and medical documentation enables thorough an...
Provider Support Sprecialist (OnSite)
TeleTech
Mar 2005 - Jun 2007
Job Responsibilities:
Assist healthcare providers in navigating and managing patients' health insurance benefits through accurate benefit verification, optimized claims processing, and seamless coordination between patients, providers, and insurance companies to maximize coverage and enhance care. With extensive experience at BlueShield of California, expertise in HCPC Codes, ICD-9 Codes, and CPD Codes ensures accurate...
Customer Care Representative (OnSite)
Advanced Contact Solutions, Inc.
Mar 2004 - Mar 2005
Job Responsibilities:
Provide expert support to local customers in resolving mobile phone issues, offering troubleshooting, repairs, and guidance to ensure optimal device performance and a seamless user experience
Quick Stats
Education
Bachelor's Degree
University of Perpetual Help Rizal
1997 - 2002