Jennifer

Virtual Assistant | E-commerce

Jennifer

ID Verified
800/mo
Quezon, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I am a results-driven professional with 9 years of experience as a Learning Specialist in the BPO industry, where I developed strong skills in communication, organization, and performance management. I have extensive experience in training, documentation, scheduling, coaching, and supporting daily operations—skills that directly translate to a Virtual Assistant role. I am highly detail-oriented, proactive, and dependable. I can manage calendars, handle emails, coordinate tasks, prepare reports,...

Skills & Expertise

Customer Success

E-commerce & Marketplace

Data & Analytics

Power BIBeginner

Finance & Accounting

Human Resources

RecruitmentBeginner

Sales & Business Development

Cold CallingBeginner
SalesforceBeginner

Work Experience

Exacutive Assistant | Operational Specialist

Smartmoving

Apr 2026 - Sep 2026

Job Responsibilities:

Served as direct Virtual Assistant to the CEO, managing daily executive administrative priorities and operational workflows. Managed high-touch client claims end-to-end, serving as the main contact to resolve high-stakes service disputes. Administered financial and payroll tasks, including processing monthly storage payments and validating mover bonus submissions. Coordinated crew travel and lodgi...

Learning specialist | sales | Tech | Billing

T-Mobile | Sprint

Mar 2017 - Jan 2026

Job Responsibilities:

Throughout my career, I have facilitated product, behavioral, and technical training for diverse groups across multiple lines of business. I specialize in creating organized learning sessions, monitoring progress, documenting performance, and adjusting approaches based on learner needs. My background also includes coaching, guided discussions, and implementing strategies that help teams adapt to n...

Customer Service Representative

Amazon

May 2015 - Feb 2017

Job Responsibilities:

Provide assistance for customer calling about their order Process return refund Manage listing Contact third party seller Manage website

Amazon FBAProduct Listing OptimizationPhone SupportInventory ManagementOrder ProcessingEmail SupportTechnical Support

Quick Stats

Age31 years
GenderFemale
English LevelFluent
ID VerificationVerified

Education

Bachelor's Degree

Polytechnic University of the Philippines

2012 - 2015