Brigitte

Customer Success Manager

Brigitte

ID Verified
1,800/mo
Binangonan, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer Success and Customer Support professional with several years of experience supporting customers across the US, UK, and Australia in fast-paced SaaS and technology environments. Experienced in managing customer relationships, complex escalations, technical troubleshooting, integrations, and end-to-end issue resolution while maintaining a strong focus on customer satisfaction and retention. Proficient with Salesforce, Intercom, Slack, Datadog, Linear, Retool, Notion, and other SaaS suppor...

Top Skills

Email Support · 10 yearsIntercom · 10 yearsLive Chat Support · 10 yearsPhone Support · 10 yearsTechnical Support · 10 years

Skills & Expertise

Customer Success

ZendeskExpert
IntercomExpert
Email SupportExpert
Technical SupportExpert
Phone SupportExpert
Live Chat SupportExpert
Ticket ManagementExpert
CrispBeginner
LiveChatBeginner

AI & Automation

API IntegrationAdvanced
Workflow AutomationAdvanced
Claude/Anthropic APIAdvanced
ZapierIntermediate
GitHub CopilotBeginner

E-commerce & Marketplace

ShopifyAdvanced
eBayAdvanced
Order FulfillmentAdvanced
Order ProcessingAdvanced
DropshippingAdvanced

Work Experience

Customer Success Manager

Nash AI

Jan 2023 - Sep 2026

ZendeskLiveChatZapierPhone SupportAPI IntegrationLive Chat SupportEmail SupportIntercomTechnical SupportWorkflow Automation

System Engineer

Parallels

Jan 2021 - Jan 2023

Phone SupportLiveChatZendeskEmail SupportLive Chat Support

Technical Support Advisor

Concentrix (Apple)

Jan 2019 - Dec 2020

Phone SupportLiveChatEmail Support

Fraud Analyst

Motive (eBay)

Jan 2018 - Jan 2019

Quick Stats

Age33 years
English LevelFluent
ID VerificationVerified
Portfolio
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