virtual assistant/customer supportvirtual assistant/customer support
Brian
$400
per month
($2/hour)
Profile Description
I am a dedicated and results-oriented Virtual Assistant with strong expertise in customer support and administrative operations. Skilled in delivering exceptional client experiences through prompt, professional, and empathetic communication across multiple channels (email, chat, phone, ticketing systems). Proven ability to: Handle high-volume customer inquiries while maintaining accuracy and first-contact resolution rates Manage calendars, scheduling, email correspondence, and data entry with me...
Skills & Expertise
Skill Levels Explained:
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Real Estate Operations
Marketing & Growth
Design & Creative
Customer Success
Work Experience
Administrative Assistant
Perma Structural Engineering Company
Aug 2023 - Nov 2025
Job Responsibilities:
Streamlined office operations by implementing a new digital filing and document management system (using Google Drive/SharePoint), reducing document retrieval time by 68% and eliminating 95% of paper-based processes across a team of 18. Managed executive calendars for 3 C-level executives simultaneously, coordinating 150+ internal/external meetings per month with 99% on-time attendance and reducin...