Bonface

Virtual Assistant

Bonface

ID Verified
3300/mo
Nairobi, Kenya
Looking for Full-time
10 hours/day
Availability: US timezone

Profile Description

I am a Virtual Assistant and Online Business Support Specialist with experience managing operations for e commerce stores, logistics companies, and international businesses. Over the years, I’ve handled website management, customer support, administrative tasks, and daily business operations for brands such as RoyalStore KE, ValueHub Kenya, Genteel Logistics Ltd, and SkyTech LLC (USA). My strengths include email and calendar management, website updates, customer service, data entry, di...

Top Skills

Dropshipping · 4 yearsInventory Management · 4 yearsOrder Processing · 4 yearsProduct Listing Optimization · 4 yearsShopify · 4 years

Skills & Expertise

E-commerce & Marketplace

ShopifyAdvanced
Inventory ManagementAdvanced
Product Listing OptimizationAdvanced
Shopify PlusAdvanced
WooCommerceIntermediate
Amazon FBAAdvanced
Order ProcessingAdvanced
DropshippingAdvanced

Customer Success

Social Media SupportAdvanced
Email SupportAdvanced

Sales & Business Development

Zoho CRMBeginner
Cold Email OutreachBeginner
Account ManagementBeginner

Work Experience

E-commerce Manager

Value Hub Kenya

Oct 2024 - Present

Key Achievements:

Elevated Customer Satisfaction Scores (CSAT) and reduced First Response Time (FRT) by $X\%$ for a seamless user experience (UX). Implemented inventory management optimization strategies, resulting in a $Y\%$ reduction in order fulfillment discrepancies and accelerated supply chain logistics. Strategically optimized the conversion funnel and Information Architecture (IA), leading to a $Z\%$ increase in Conversion Rate (CR) and time-on-site. Leveraged process automation and workflow streamlining to increase operational efficiency by $A\%$ and boost daily throughput. Built and maintained a robust Search Engine Results Page (SERP) presence via ongoing Technical SEO audits and content gap analysis.

ShopifyInventory ManagementMarketplace SEOOrder Processing

E-commerce Manager

Royal Store Ke

Feb 2024 - Present

Key Achievements:

• Enhanced customer experience and reduced response times • Improved order accuracy and accelerated fulfillment process • Optimized website user journey for better conversions • Increased operational efficiency and daily productivity • Strengthened the brand’s online presence through consistent optimizations

ShopifyInventory ManagementProduct Listing OptimizationDropshippingOrder ProcessingMarketplace SEO

Quick Stats

Age18 years
Other Languages
EnglishFluent
ID VerificationVerified
Portfolio
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Certifications

K.C.S.E CERTIFICATE

Education

Bachelor's Degree

Cooperative University

2024 - present

High-school

Igembe School

2020 - 2023