Virtual AssistantVirtual Assistant
Bianca
ID Verified600/mo
Palayan City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$600
per month
($3/hour)
Member since January 2026
Profile Description
Motivated and detail-oriented Customer Service Representative with 3 years of experience supporting a U.S.-based ecommerce account. Skilled in handling high-volume inquiries, resolving customer concerns, and delivering fast, accurate, and friendly service. Adept at using CRM tools, processing orders, troubleshooting issues, and maintaining strong customer satisfaction scores. Known for clear communication, adaptability, and a strong commitment to providing exceptional customer experiences in a f...
Top Skills
Technical Support · 3 yearsEmail Support · 2 yearsLive Chat Support · 2 yearsPhone Support · 2 yearsSocial Media Support · 2 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Technical SupportAdvanced
Live Chat SupportIntermediate
Phone SupportIntermediate
Social Media SupportIntermediate
Ticket ManagementIntermediate
Email SupportIntermediate
Video SupportIntermediate
ZendeskBeginner
FreshdeskBeginner
Help ScoutBeginner
IntercomBeginner
Data & Analytics
Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
E-commerce & Marketplace
Amazon FBABeginner
ShopifyBeginner
Product Listing OptimizationBeginner
Inventory ManagementBeginner
Work Experience
Customer Service Representative
Sutherland Global Services
Oct 2023 - Mar 2025
Live Chat SupportTicket ManagementTechnical SupportPhone SupportEmail SupportZendeskExcel (Advanced)Google Sheets (Advanced)ShopifyAmazon FBA
Quick Stats
Age23 years
English LevelConversational
ID VerificationVerified
Portfolio
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Certifications
Virtual Assistant
Education
High-school
2023 - 2024