Virtual Assistant

Bentah

ID Verified
800/mo
Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Efficient Virtual Assistant skilled in admin, communication, and organization for remote teams roles

Skills & Expertise

Customer Success

AI & Automation

ZapierBeginner

E-commerce & Marketplace

WordPressBeginner

Sales & Business Development

Work Experience

Virtual Assistant/customer support

LABUSA

Jan 2025 - Present

Job Responsibilities:

Manage executive calendars, coordinate meetings, and organize virtual events. Prepare and format correspondence, presentations, and financial reports. Handle confidential communication with professionalism and discretion. Supported decision-making by conducting research and compiling business data. Improved workflow efficiency by 25% through process automation and structured task tracking.

ZendeskSocial Media SupportFreshdeskCustomer.ioZapierSEO Content WritingCopywritingTechnical WritingEmail CopywritingSEO (Technical & Content)

Customer support

A to z campany

Oct 2024 - Dec 2024

Job Responsibilities:

Provided day-to-day administrative support to logistics managers and clients. Managed documentation, expense reports, and shipment tracking records. Responded to over 60+ client inquiries daily, achieving a 95% satisfaction rate. Assisted in organizing corporate meetings and travel arrangements for senior management.

Social Media SupportZendeskPhone SupportFreshdeskZapierIntercomTechnical WritingEmail CopywritingSEO (Technical & Content)Google Ads

Projects coordinator

Jumia kenya

May 2024 - Aug 2024

Job Responsibilities:

Customer service & client support Email, phone, and SMS correspondence Issue resolution & escalation management Scheduling and follow-ups Data entry and documentation Google Workspace & Microsoft Office proficiency Time management & multitasking Remote work adaptability

Phone SupportTechnical SupportZoho CRMProposal WritingLead GenerationMailchimpCold Email OutreachLinkedIn OptimizationChatGPT for MarketingTikTok Growth

Quick Stats

Age29 years
GenderFemale
English LevelFluent
ID VerificationVerified

Certifications

Virtual Assistant
Digital marketing
Project management
Fundamentals in cybersecurity