Arnel

Virtual Assistant, Transaction Coordinator

Arnel

ID Verified
1,600/mo
Marikina, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Detail-oriented Transaction Coordinator and Virtual Assistant with nearly 4 years of experience in real estate transaction management, client service, and administrative operations, supported by a strong foundation in technical support and customer service. Skilled in coordinating deadlines, managing documentation, resolving issues, and supporting remote teams with accuracy and efficiency. Known for strong organization, proactive communication, and the ability to keep complex processes on track.

Top Skills

Email Support · 8 yearsPhone Support · 8 yearsTechnical Support · 8 yearsTicket Management · 5 yearsAsana · 3 years

Skills & Expertise

Customer Success

Phone SupportExpert
Technical SupportExpert
Email SupportExpert
Ticket ManagementExpert

Design & Creative

Design SystemsAdvanced
CanvaBeginner

Real Estate Operations

MLS ManagementAdvanced
Real Estate ListingAdvanced

Specialized Skills

Contract ReviewAdvanced

Virtual Assistance & Admin

Calendar ManagementAdvanced
Email ManagementAdvanced
Travel PlanningAdvanced
Document ManagementAdvanced
Data EntryAdvanced
Executive Assistant ServicesAdvanced
Personal Assistant ServicesAdvanced
Research & Information GatheringAdvanced
Meeting CoordinationAdvanced
CalendlyAdvanced
AsanaAdvanced
NotionAdvanced
TrelloAdvanced

Work Experience

Virtual Professional

My OutDesk

Dec 2021 - Aug 2025

Key Achievements:

Streamlined processing of Agreements of Sale and critical deadlines, ensuring error-free documentation and timely contract execution. Preparing listing documents, putting listing details in Command, and creating MLS draft. Coordinated schedules, communications, and data to keep transactions on track and improve team efficiency. Partnered with Title companies and Lenders to resolve issues quickly, contributing to smooth, on-time settlements. Ordering U&O through Eclipse. Data, calendar, & email management.

MLS ManagementCanvaReal Estate ListingEmail ManagementCalendar ManagementDesign SystemsContract ReviewTravel PlanningDocument ManagementPersonal Assistant ServicesTrelloCalendlyAsanaResearch & Information GatheringData EntryExecutive Assistant ServicesMeeting CoordinationNotion

Supervisor

Results Alaska Inc

Nov 2019 - Nov 2021

Key Achievements:

Led a team of 15 agents, improving performance by 20% through coaching and mentoring. Handled escalations and complex technical issues related to cable, phone, email, and internet services.

Phone SupportTicket ManagementTechnical SupportEmail Support

Level 2 Technical Support

Results Alaska Inc

Sep 2015 - Nov 2019

Key Achievements:

Consistently met performance metrics and was recognized as a top agent. Achieved consistent KPI targets and improved customer satisfaction scores.

Phone SupportTicket ManagementTechnical SupportEmail Support

Subject Matter Expert

Teleperformance Philippines

Sep 2013 - Aug 2015

Key Achievements:

Provided first-line technical support for internet, email, and phone services. Consistently met performance metrics and was recognized as a top agent. Assisted in training new hires and documented troubleshooting guides.

Phone SupportTechnical SupportEmail Support

Quick Stats

Age39 years
English LevelFluent
ID VerificationVerified