Virtual Assistant - Customer Support

Argell

1,000/mo
Cavite, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer service professional with 4 years in the travel industry and 1 year in financial, dedicated to delivering seamless experiences and lasting customer relationships. Skilled in problem-solving, effective communication, and creating positive interactions that drive satisfaction and loyalty. Passionate about turning challenges into opportunities and exceeding customer expectations.

Top Skills

Email Support · 5 yearsLive Chat Support · 5 yearsOrder Processing · 5 yearsPhone Support · 5 yearsTechnical Support · 5 years

Skills & Expertise

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Ticket ManagementExpert
Email SupportExpert
Technical SupportExpert
ZendeskBeginner
LiveChatBeginner

Data & Analytics

Google Sheets (Advanced)Beginner
Excel (Advanced)Beginner

E-commerce & Marketplace

Order ProcessingExpert

Finance & Accounting

QuickBooksBeginner
BookkeepingBeginner

Sales & Business Development

SalesforceBeginner
Proposal WritingBeginner
Cold Email OutreachBeginner
Lead GenerationBeginner
Warm Outreach & Appointment SettingBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner

Work Experience

Kmart Customer Support

ProbeCx

Jan 2025 - Jul 2026

Key Achievements:

Taking Email supporting and assisting customer regarding product concern Taking Chat supporting customers regarding deliveries. Sending, updating delivery status. Making sure customer are satisfied regarding on their orders and handling escalation concerns

Live Chat SupportPhone SupportTicket ManagementEmail Support

Quick Stats

Age27 years
English LevelFluent
ID VerificationNot verified

Certifications

QuickBooks Online Pro Advisor

Education

High-school

ALS

2014 - 2015