Customer Service RepresentativeCustomer Service Representative

I have four years of experience in the BPO industry, handling various U.S. accounts, which strengthened both my customer service and operational skills. In addition, I have experience as a Risk Operations Analyst, allowing me to balance excellent customer experience with strict compliance and fraud prevention standards. I am highly proficient in industry tools such as Salesforce and Zendesk, which I have used extensively for case management, documentation, and customer interaction.