Annaly

Compliance Virtual Assistant | Fraud Investigation

Annaly

ID Verified
1,500/mo
Manila, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Every case I work starts the same way: something's wrong, and someone needs it looked into carefully. That's been my job for the past 5+ years — first as a Fraud Analyst investigating suspicious activity on a major social media platform, and before that across banking, healthcare, and ecommerce support. What I've learned along the way is that people don't just want their problem solved — they want to feel like someone actually paid attention. So that's how I work: I read closely, ask the right...

Top Skills

Data Entry · 5 yearsDocument Management · 5 yearsPhone Support · 5 yearsEmail Support · 3 yearsLive Chat Support · 3 years

Skills & Expertise

Virtual Assistance & Admin

Data EntryExpert
Document ManagementExpert
Meeting CoordinationAdvanced
Research & Information GatheringIntermediate
Email ManagementIntermediate
Calendar ManagementIntermediate
Personal Assistant ServicesIntermediate

Specialized Skills

Legal ResearchBeginner

E-commerce & Marketplace

Product PhotographyAdvanced
Facebook MarketplaceIntermediate
TikTok ShopIntermediate
Order ProcessingIntermediate
Order FulfillmentIntermediate
eBayBeginner

Customer Success

Phone SupportExpert
Live Chat SupportAdvanced
Email SupportAdvanced
LiveChatIntermediate
Video SupportIntermediate
Technical SupportIntermediate
Social Media SupportIntermediate
Ticket ManagementIntermediate

Finance & Accounting

Risk ManagementAdvanced

Work Experience

Process Associate

Genpact Services LLC

Oct 2022 - Feb 2026

Email ManagementResearch & Information GatheringDocument ManagementData EntryMeeting CoordinationEmail SupportPhone SupportLive Chat SupportSocial Media SupportTechnical SupportLiveChatRisk Management

Quick Stats

Age29 years
English LevelConversational
ID VerificationVerified

Education

Bachelor's Degree

Bicol University

2015 - 2019