Annaly

Compliance Virtual Assistant | Fraud Investigation

Annaly

ID Verified
1,500/mo
Manila, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Every case I work starts the same way: something's wrong, and someone needs it looked into carefully. That's been my job for the past 5+ years — first as a Fraud Analyst investigating suspicious activity on a major social media platform, and before that across banking, healthcare, and ecommerce support. What I've learned along the way is that people don't just want their problem solved — they want to feel like someone actually paid attention. So that's how I work: I read closely, ask the right...

Skills & Expertise

Specialized Skills

E-commerce & Marketplace

TikTok ShopIntermediate
Order ProcessingIntermediate
Order FulfillmentIntermediate
eBayBeginner

Customer Success

LiveChatIntermediate
Video SupportIntermediate
Technical SupportIntermediate
Ticket ManagementIntermediate

Finance & Accounting

Work Experience

Process Associate

Genpact Services LLC

Oct 2022 - Feb 2026

Email ManagementResearch & Information GatheringDocument ManagementData EntryMeeting CoordinationEmail SupportPhone SupportLive Chat SupportSocial Media SupportTechnical Support

Quick Stats

Age29 years
GenderFemale
English LevelConversational
ID VerificationVerified

Education

Bachelor's Degree

Bicol University

2015 - 2019