ANGELINE

Customer Service and Sales Executive Professional

ANGELINE

ID Verified
800/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Customer-focused professional with two years of experience in customer service and sales. Skilled in handling client inquiries, resolving issues, and promoting services to drive retention and revenue growth. Adept at using digital tools, maintaining accurate records, and applying empathetic communication to deliver outstanding client experiences.I am seeking roles centered in Sales and customer service to drive sales, optimizing workflows, create client and customer relationships, create value a...

Top Skills

B2B Sales · <1 yearB2C Sales · <1 yearCalendar Management · <1 yearCalendly · <1 yearCold Calling · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
ZendeskBeginner
LiveChatBeginner

Sales & Business Development

B2B SalesBeginner
Cold CallingBeginner
B2C SalesBeginner
NegotiationBeginner
Zoho CRMBeginner
SalesforceBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
CalendlyBeginner
NotionBeginner

Work Experience

Customer Service Representative

SMOLLAN KENYA LIMITED

Jun 2024 - Oct 2025

Key Achievements:

• Increased customer retention by 20% through proactive issue resolution. • Consistently exceeded monthly sales targets by 25% • Recognized for maintaining high call quality and client satisfaction ratings.

Sales Representative

TAKE 2 COMMUNICATIONS

Jan 2023 - Feb 2024

Key Achievements:

• Increased customer retention by 20% through proactive issue resolution. • Consistently exceeded monthly sales targets by 25% • Recognized for maintaining high call quality and client satisfaction ratings.

B2B SalesB2C SalesSales PresentationsPhone SupportCold Calling

Quick Stats

Age30 years
English LevelFluent
Other Languages
EnglishFluent
ID VerificationVerified