Google Ads Specialist, Customer Service AssociateGoogle Ads Specialist, Customer Service Associate

Key Achievements:

Manage and optimize Google Ads campaigns, conduct keyword research, create high-converting ad copy, monitor campaign performance, improve ROAS, and provide detailed performance reports to clients.

Key Achievements:

Specialized in Digital Marketing with a focus on Digital Advertising solutions. Expert in tailoring campaign recommendations and budget a locations to maximize conversion rates. Developed strategic marketing plans incorporating forecasted data to enhance client understanding of advertising impact. Guided business owners on the significance of targeted Ads, including goal-setting, location-based marketing, and audience segmentation.

Key Achievements:

Managed inbound and outbound customer calls, addressing billing inquiries and resolving connectivity issues. Conducted basic technical troubleshooting to ensure customer satisfaction. Successfully pitched sales for mobile devices, internet services, and answering machines, highlighting product benefits and pricing. to Team Leader, overseeing up to 20 agents, monitoring performance metrics, and providing coaching. • Led team huddles and strategy meetings to achieve sales targets, offering guidance and motivation to agents.

Key Achievements:

Effectively managed inbound calls, addressing customer inquiries regarding billing statements. Conducted thorough account assessments to identify and resolve disputed charges. • Successfully processed payments and coordinated payment plans to prevent service disconnections. Spearheaded account reactivation efforts, ensuring customer satisfaction and service continuity.

Key Achievements:

Managed inbound customer inquiries with efficiency, providing detailed product information and support. Processed orders, refunds, returns, and replacements with accuracy, ensuring customer satisfaction. Diligently tracked and resolved issues with undelivered orders to maintain service excellence.

Key Achievements:

Efficiently monitored inventory levels of fast-moving consumer goods within a supermarket setting. Expertly handled bulk order processing and fulfillment in response to customer service desk requests. Strategically organized merchandise by category to optimize stockroom efficiency. Diligently encoded product barcodes into inventory management systems, ensuring accuracy between digital records and physical stock.

Key Achievements:

Expertly assisted customers with packing both dry and wet grocery items, ensuring a seamless checkout experience. Prioritized service for senior citizens, individuals with disabilities, and expectant mothers, handling their items with care. Maintained strict attention to detail to guarantee the completeness and security of all purchased goods. • Provided courteous assistance to customers by transporting their groceries to preferred pickup points, including parking areas and taxi stands. Upheld high standards of cleanliness at checkout counters to prevent contamination and ensure the safety of food products.