Operations ManagerOperations Manager

Results-driven Operations Manager with over 21 years of experience in the Business Process Outsourcing (BPO) industry, including 10 years in operations management. Proven track record of leading high-performing teams, driving operational excellence, improving customer satisfaction, and achieving business objectives across both office-based and work-from-home environments. Skilled in people leadership, performance management, process improvement, workforce optimization, client relationship manage... See more