Customer Support / Technical Support / Healthcare PACustomer Support / Technical Support / Healthcare PA
Alyssa
$800
per month
($5/hour)
Profile Description
Versatile Support Specialist with 10 years of robust experience spanning Tech Support, Customer Care, and Patient Assistance across corporate BPOs and remote environments. Expert in managing complex, multi-channel queues (voice, chat, email) for international accounts in Telecommunications, E-commerce, and Healthcare. Successfully transitioned to full-time remote work in 2020, operating from a dedicated, fully optimized home office setup with high proficiency in CRMs, patient tracking portals, a...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Healthcare Email Support
Allia Health
Feb 2025 - Jun 2026
Key Achievements:
Partnered closely with the operations team to deliver high-quality, multi-channel email support for a Premium US fitness brand.
Lead Generation/Appointment Setter/Cold Caller
Skale Co.
Nov 2024 - Feb 2025
Key Achievements:
I drive business growth by sourcing organic leads on LinkedIn and Google, conducting cold calls to prospects, collecting documents, and setting qualified appointments for Solar, Security, and Coaching companies.
Commercial/Customer Support Associate Healthcare
Moderna Inc (Seasonal)
Dec 2023 - Nov 2024
Key Achievements:
Provided inbound phone and email support to U.S. healthcare providers, assisting clinic representatives, doctors, and pharmacists with inquiries about Moderna vaccines and boosters.
HR Admin Assistant
Stage Front Tickets
Jul 2023 - Nov 2023
Key Achievements:
Managing the CEO’s daily schedule. Email Management, Company Newsletter, and Announcements. Document Collection/Processing.
Chat/Email/Phone Support Representative
DoorDash
Feb 2023 - Jul 2023
Key Achievements:
Order updates and processing. Account Deletion/Transfer.
Email/Technical Support Specialist
RevoFi
Mar 2022 - Jan 2023
Key Achievements:
Assisting customers worldwide via email about their order or any other Technical-related concerns about the device. Startup crypto company based in the US.
Healthcare & Brand Support Specialist
Johnson&Johnson’s
Jul 2020 - Jan 2022
Key Achievements:
Patient Assistance Program. Help with clients in the United States if in case they have concerns about the product. That includes how to take the product, product information, and asking for sponsorship or donations for the brand.
Technical Account Associate
AT&T
Jun 2017 - Jul 2020
Key Achievements:
Phone support for triple-play services, which includes Phone, TV, and Internet. Helping the customers over whenever they have problems with their services. (Billing & Technical)
Technical Account Associate
Dish Network
May 2016 - Jun 2017
Key Achievements:
Providing excellent customer service to our customers around the United States by helping them with their TV Satellite subscription (payment/billing/refunds) and answering calls to assist the customers with technical issues.
Customer Support Travel Account
Expedia
Apr 2014 - Mar 2015
Key Achievements:
Arranging flights, hotels, and car rentals for our clients in the United States.