Customer Support / Technical Support / Healthcare PACustomer Support / Technical Support / Healthcare PA
Alyssa
$800
per month
($5/hour)
Profile Description
Versatile Support Specialist with 10 years of robust experience spanning Tech Support, Customer Care, and Patient Assistance across corporate BPOs and remote environments. Expert in managing complex, multi-channel queues (voice, chat, email) for international accounts in Telecommunications, E-commerce, and Healthcare. Successfully transitioned to full-time remote work in 2020, operating from a dedicated, fully optimized home office setup with high proficiency in CRMs, patient tracking portals, a...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Healthcare Email Support
Allia Health
Feb 2025 - Jun 2026
Key Achievements:
Partnered closely with the operations team to deliver high-quality, multi-channel email support for a Premium US fitness brand.
Lead Generation/Appointment Setter/Cold Caller
Skale Co.
Nov 2024 - Feb 2025
Key Achievements:
I drive business growth by sourcing organic leads on LinkedIn and Google, conducting cold calls to prospects, collecting documents, and setting qualified appointments for Solar, Security, and Coaching companies.
Commercial/Customer Support Associate Healthcare
Moderna Inc (Seasonal)
Dec 2023 - Nov 2024
Key Achievements:
Provided inbound phone and email support to U.S. healthcare providers, assisting clinic representatives, doctors, and pharmacists with inquiries about Moderna vaccines and boosters.