Alfred

Customer Service Representative

Alfred

ID Verified
880/mo
Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer support and operations professional with experience across e-commerce, travel, logistics, and recruitment environments. Skilled in handling high-volume, multi-channel customer interactions, resolving complex escalations, and supporting end-to-end operations using tools such as Shopify, ATS/CRM platforms, and Sabre GDS. Known for strong problem-solving, clear communication, and adherence to process, with a proven ability to meet KPIs, support training initiatives, and deliver consistentl...

Top Skills

Canva · 6 yearsNotion · 6 yearsAirtable · 4 yearsCalendar Management · 4 yearsData Entry · 4 years

Skills & Expertise

Customer Success

Live Chat SupportAdvanced
Phone SupportAdvanced
Social Media SupportAdvanced
Ticket ManagementAdvanced
Email SupportAdvanced
Technical SupportAdvanced
ZendeskIntermediate
FreshdeskIntermediate

Design & Creative

CanvaExpert

E-commerce & Marketplace

ShopifyAdvanced
Order ProcessingAdvanced
Order FulfillmentAdvanced
GorgiasAdvanced

Human Resources

US RecruitingIntermediate

Virtual Assistance & Admin

NotionExpert
Calendar ManagementAdvanced
Data EntryAdvanced
Executive Assistant ServicesAdvanced
Email ManagementAdvanced
AirtableAdvanced
Travel PlanningIntermediate

Work Experience

Customer Service Representative

Lola Blankets

Oct 2025 - Jun 2026

Ticket ManagementShopifyEmail SupportFreshdeskOrder ProcessingOrder FulfillmentNotionEmail Management

Quick Stats

Age23 years
English LevelFluent
ID VerificationVerified