Zussette

Virtual Assistant, Customer Service, Lead Generation, Data E

Zussette

750/mo
Laoag City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer Service and Administrative Support Professional with over 5 years of experience in e-commerce, customer relations, order management, logistics coordination, and administrative tasks. Skilled in handling customer inquiries, maintaining accurate records, resolving issues, and communicating with different stakeholders. Proficient in Google Workspace, Microsoft 365, Canva, and AI productivity tools, with strong attention to detail, organization, and time management. Adaptable, proactive, an...

Top Skills

Adobe Photoshop · 6 yearsEmail Support · 5 yearsGoogle Sheets (Advanced) · 5 yearsPhone Support · 5 yearseBay · 4 years

Skills & Expertise

AI & Automation

HeyGenBeginner
Claude/Anthropic APIBeginner

Customer Success

Phone SupportExpert
Email SupportExpert
Live Chat SupportAdvanced
Social Media SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner

Data & Analytics

Google Sheets (Advanced)Expert
Excel (Advanced)Advanced

Design & Creative

Adobe PhotoshopExpert
CanvaAdvanced
CapCutBeginner

E-commerce & Marketplace

eBayAdvanced
Amazon FBABeginner
EtsyBeginner
Facebook MarketplaceBeginner
TikTok ShopBeginner
Order ProcessingBeginner

Virtual Assistance & Admin

Email ManagementBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Personal Assistant ServicesBeginner

Work Experience

Client Acquisition Specialist

Gentask Virtual Assistant Services

Jun 2026 - Present

HeyGenEmail SupportLive Chat SupportSocial Media Support

CSR II / SME

Concentrix

Oct 2020 - May 2025

Live Chat SupportEmail SupportExcel (Advanced)Phone SupportGoogle Sheets (Advanced)

CSR

Alorica

Jun 2019 - Feb 2020

Phone Support

Quick Stats

Age31 years
English LevelConversational
ID VerificationNot verified
Portfolio
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Education

Bachelor's Degree

Divine Word College of Laoag

2013 - 2018