Virtual AssistantVirtual Assistant
Zipporah
ID Verified600/mo
Nairobi, Kenya
Looking for Part-time
6 hours/day
Availability: US timezone
$600
per month
($3/hour)
Member since January 2026
Profile Description
Dedicated and detail-oriented Virtual Assistant with strong experience in providing customer support within fast-paced e-commerce environments. Skilled in handling customer inquiries across multiple channels including email, live chat, and social media, while maintaining high customer satisfaction and brand loyalty. Adept at order processing, tracking shipments, handling returns and refunds, and resolving complaints efficiently. Highly organized, tech-savvy, and committed to delivering timely, e...
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Video SupportBeginner
Social Media SupportBeginner
Technical SupportBeginner
Ticket ManagementBeginner
ZendeskBeginner
IntercomBeginner
FreshdeskBeginner
Help ScoutBeginner
CrispBeginner
LiveChatBeginner
Customer.ioBeginner
Data & Analytics
Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
Python (Pandas/NumPy)Beginner
TableauBeginner
Power BIBeginner
LookerBeginner
SQLBeginner
R ProgrammingBeginner
Data VisualizationBeginner
Statistical AnalysisBeginner
DatabricksBeginner
SnowflakeBeginner
dbtBeginner
Apache KafkaBeginner
StreamlitBeginner
GradioBeginner
Google Analytics 4Beginner
MixpanelBeginner
AmplitudeBeginner
SegmentBeginner
Data MiningBeginner
A/B TestingBeginner
Predictive AnalyticsBeginner
Work Experience
Customer Care Representative
Naivas LTD
Mar 2020 - Present
Job Responsibilities:
Customer satisfaction and problem solving leaving no pending issues.
Live Chat SupportEmail SupportPhone SupportTicket ManagementIntercomCustomer.ioExcel (Advanced)Google Sheets (Advanced)TableauPower BI
Quick Stats
Age30 years
GenderFemale
English LevelConversational
ID VerificationVerified