Virtual Assistant

Waweru

ID Verified
800/mo
Nairobi , Kenya
Looking for Full-time
7 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have practical experience working in sales support, customer service, administrative operations, digital marketing, and technical assistance. Currently at Royalmark Graphic & IT Experts, I manage client communication, support sales activities, handle inquiries, follow up with customers, and maintain accurate records and data entry. This role has strengthened my ability to work with clients remotely, stay organized, and deliver timely support without constant supervision. Previously, as a Juni...

Skills & Expertise

Content & Writing

Blog WritingAdvanced
Creative WritingAdvanced
Technical WritingAdvanced
UX WritingAdvanced

Data & Analytics

Excel (Advanced)Advanced

Design & Creative

CanvaAdvanced
Logo DesignAdvanced
Presentation DesignAdvanced
Social Media GraphicsAdvanced
CapCutBeginner

Sales & Business Development

Lead GenerationIntermediate
Cold CallingIntermediate
NegotiationIntermediate
Cold Email OutreachIntermediate
Proposal WritingIntermediate
Sales PresentationsIntermediate

Finance & Accounting

QuickBooksIntermediate

E-commerce & Marketplace

Inventory ManagementIntermediate
ShopifyBeginner
EtsyBeginner

Customer Success

Technical SupportAdvanced
LiveChatAdvanced
Social Media SupportAdvanced
Live Chat SupportIntermediate
Email SupportIntermediate
Phone SupportIntermediate
Video SupportIntermediate

AI & Automation

GitHub CopilotAdvanced

Work Experience

Sales Representative / Customer Support & Technical Support

Royalmark Graphic & IT Experts

2025 - Present

Job Responsibilities:

Provide sales, customer, and technical support by handling client inquiries, troubleshooting basic system and software issues, assisting users with setup and usage, managing follow-ups, and maintaining accurate client records to ensure smooth operations

CanvaPresentation DesignUX WritingLogo DesignMeta Ads (Facebook/Instagram)Social Media GraphicsContent MarketingCapCutFacebook Business ManagerNegotiation

Junior Developer (Assistant Role)Internship

Digital Vision East Africa

2022 - 2023

Job Responsibilities:

Assisted senior developers with basic coding, debugging, testing, and quality assurance. Supported development workflows, learned best practices, and helped ensure systems functioned smoothly

UX WritingLogo DesignCapCutCanva

Technical support

City Radiators Limited

2019 - 2021

Job Responsibilities:

Supported the repair, refurbishment, and manufacturing of radiators. Assisted with technical production tasks and supported the sale of both locally made and imported units.

Negotiation

Admin Assistant

Njewa Scrap Metal dealers

2019 - 2021

Job Responsibilities:

Assisted with daily operations, handled customer inquiries and sales, maintained inventory and transaction records, and coordinated logistics with suppliers and customers.

NegotiationInventory Management

Quick Stats

Age25 years
GenderMale
English LevelFluent
Other Languages
SwahiliFluent
Mandarin ChineseBasic
PortugueseBasic
ID VerificationVerified

Certifications

Diploma in Project Management(ALISON)
Certificate in Digital Marketing(Ajira Digital platform)
Certificate in Virtual Assistance (Ajira Digitalplatform)
Certificate in Data entry( Ajira Digital platform)

Education

Bachelor's Degree

St Paul's university

2019 - 2025

High-school

Pioneer School

2015 - 2018