Virtual Assistant

Claudius

ID Verified
1,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I possess years of experience supporting fast-paced teams across digital marketing, customer experience, and operations. Skilled in calendar and inbox management, workflow optimization, and client communication, helping busy professionals stay organized and focused on high-impact priorities. In my previous roles. ● I increased team productivity by 30% through proactive calendar and task management, ensuring deadlines and priorities were consistently met. ● Reduced response time to client inquiri...

Skills & Expertise

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
BardeenBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
AsanaBeginner
NotionBeginner
TrelloBeginner
AirtableBeginner
JiraBeginner
ClickUpBeginner
Monday.comBeginner
BasecampBeginner
CodaBeginner
LinearBeginner

Customer Success

Live Chat SupportBeginner
Social Media SupportBeginner
Phone SupportBeginner
Ticket ManagementBeginner
Email SupportBeginner
Video SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
Customer.ioBeginner
ZendeskBeginner
FreshdeskBeginner
IntercomBeginner

Design & Creative

CanvaBeginner

Work Experience

Virtual Assistant

Blue Gift Digital – Nairobi, Kenya

Jun 2025 - Mar 2026

Job Responsibilities:

● Reduced scheduling conflicts by 90% and improved time efficiency by implementing structured calendar management systems. ● Increased client response efficiency by 40% by managing inbox communications and prioritizing urgent requests. ● Organized and digitized company files, improving document retrieval time by 50% across projects. ● Coordinated task tracking and follow-ups, ensuring 95% on-time...

Calendar ManagementExecutive Assistant ServicesEmail ManagementPersonal Assistant ServicesTravel PlanningResearch & Information GatheringDocument ManagementCalendlyData EntryMeeting Coordination

Trust & Safety Associate

Teleperformance Kenya – Nairobi, Kenya

Feb 2023 - Jun 2025

Job Responsibilities:

● Managed and reviewed high volumes of user-generated content, maintaining accuracy and compliance standards above 98%. ● Improved content engagement by identifying trends and recommending relevant posts for publishing. ● Monitored analytics (traffic, engagement), contributing to data-driven content decisions. ● Coordinated with cross-functional teams to enhance user experience and platform safety...

Customer Service Agent

CCI Kenya – Nairobi, Kenya

Apr 2022 - Dec 2022

Job Responsibilities:

● Maintained high customer satisfaction scores by resolving inquiries efficiently and professionally. ● Met and exceeded productivity targets, handling large call volumes daily with accuracy. ● Improved issue resolution time by actively identifying customer needs and directing them appropriately. ● Protected company reputation by managing sensitive customer interactions with professionalism. _____...

Live Chat SupportSocial Media SupportPhone SupportVideo SupportEmail SupportTicket ManagementTechnical SupportZendeskFreshdeskLead Management

Quick Stats

Age26 years
GenderMale
English LevelFluent
ID VerificationVerified

Certifications

Digital Customer Service
Project Management

Education

Master's Degree

Mount Kenya University

2024 - 2026

Bachelor's Degree

The Catholic University of Eastern Africa

2018 - 2022