Virtual Assistant | Workflow Automation Virtual Assistant | Workflow Automation

Key Achievements:

Investigated and resolved fraudulent transactions and suspicious account activities for a major U.S.-based banking and credit card client. Conducted detailed identity verification, account audits, and case reviews to ensure compliance with fraud prevention policies. Recognized for perfect attendance during training, demonstrating reliability, commitment, and professionalism. Strengthened analytical, communication, and decision-making skills through high-volume, accuracy-critical tasks in a fast-paced environment.

Key Achievements:

Designed and implemented scalable, results-driven workflow automations to reduce manual tasks and enhance productivity for online businesses and freelancers. Utilized GoHighLevel (GHL) for CRM pipeline setup, client onboarding automation, and lead follow-up systems tailored for digital marketing and service-based operations. Built custom integrations using Zapier to automate lead tracking, data reporting, and team notifications across Gmail, Google Sheets, ClickUp, and Slack.