Virtual AssistantVirtual Assistant
María
ID Verified$2,000
per month
($11/hour)
Profile Description
Organized and proactive Assistant with a strong background in operational support, team coordination, reporting, and quality assurance. Experienced in supporting management decision-making while maintaining excellent customer service standards and performance metrics.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Work Experience
Team Lead & Assistant to Customer Care Manager
Pura
Oct 2022 - Dec 2025
Job Responsibilities:
- Supported the Customer Care Manager with daily operational and administrative tasks. - Managed team schedules and shift planning to ensure optimal coverage and performance. - Coordinated training agendas and calendars, ensuring timely onboarding and continuous team development. - Prepared performance, quality, and operational reports based on weekly QA evaluations to support management analysis...
Community Manager
Freelancer
Feb 2019 - Oct 2022
Job Responsibilities:
- Worked hand in hand with the social media planner for more than ten client accounts. - Designed and implemented policies to improve interactions and community satisfaction. - Created and implemented management strategies to exceed clients’ expectations. - Contributed to creative processes from concept to execution of final production while maintaining high standards. - Managed graphic design pro...
Quick Stats
Education
Bachelor's Degree
UFASTA
2020 - 2023
Bachelor's Degree
ISEC
2018 - 2021