Customer service

Victor

ID Verified
950/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I am confident in conducting business phone conversations that lead to appointments because I focus on understanding the client first before trying to sell anything. I actively listen, ask the right follow-up questions, and quickly identify the prospect’s needs or pain points. I communicate clearly and professionally, while keeping the conversation natural and engaging rather than scripted. This helps build trust and keeps the prospect open to booking a meeting. I am also persistent and structur...

Skills & Expertise

AI & Automation

Runway MLIntermediate
SoraIntermediate
Copy.aiIntermediate
Workflow AutomationIntermediate
Power AutomateIntermediate
AI Safety & AlignmentIntermediate
OpenAI APIIntermediate
Data LabelingIntermediate
VeoBeginner

Content & Writing

CopywritingIntermediate
Technical WritingIntermediate
Creative WritingIntermediate
UX WritingBeginner
ContentfulBeginner

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
LiveChatBeginner
Customer.ioBeginner

Sales & Business Development

Lead GenerationIntermediate
Cold CallingIntermediate

Virtual Assistance & Admin

Data EntryIntermediate
Travel PlanningIntermediate
Calendar ManagementBeginner
Monday.comBeginner
NotionBeginner
TrelloBeginner

Work Experience

Travel manager

Dreamport

Jan 2026 - Present

Job Responsibilities:

Followed up on leads Sold company services Delivered customer service professionally to clients One of the best agents

LiveChatCold CallingTravel PlanningTrelloMonday.comData EntryCalendar ManagementLead GenerationPhone Support

Chat manager

Whitesky company limited

Jan 2025 - Mar 2026

Job Responsibilities:

Results-driven Chat Manager with a proven track record of improving response times, customer satisfaction, and team productivity. Successfully led and trained chat support teams to exceed performance targets, achieving high first-response and resolution rates while maintaining a consistent brand voice. Implemented workflow improvements and automation tools that reduced handling time and increased...

Copy.aiCopywritingContentfulLiveChatLive Chat SupportData Entry

Business development representative

Twiga foods limited

Nov 2022 - May 2025

Job Responsibilities:

Results-oriented Business Development Representative with a strong track record of generating qualified leads and driving revenue growth. Consistently exceeded outreach and conversion targets by building strategic prospect pipelines and nurturing client relationships. Successfully identified new market opportunities, contributing to business expansion and increased brand visibility. Skilled in col...

B2B SalesLead GenerationCold Calling

Quick Stats

Age27 years
GenderMale
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationVerified

Certifications

Project management
AI literacy
Travel management

Education

Bachelor's Degree

University of Nairobi

2022 - 2025