Executive Assistant, Automation Engineer, Customer SupportExecutive Assistant, Automation Engineer, Customer Support
Vianca
ID Verified$1,000
per month
($6/hour)
Profile Description
AI Automation Engineer with 2+ years of hands-on experience designing, building, and maintaining no-code automations using Zapier and Make (Integromat). Strong background in process optimization, system integrations, and workflow automation for operations, HR, and marketing teams. Supported by experience in social media marketing and high-volume technical support (live chat and voice), bringing both technical depth and real-world business context. Highly organized, detail-oriented, and fluent in...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Work Experience
Social Media Manager
Pajamas Overload
Jun 2021 -
Key Achievements:
Managed content calendars and posted Reels, TikToks, and short-form content across platforms Supported social media growth campaigns that scaled an account from 0 to 100K followers in under 6 months Engaged with followers via comments and DMs to build brand trust and community Assisted in promotional campaigns that contributed to a 200% increase in sales Analyzed engagement metrics to optimize posting strategy and content performance
AI Automation Engineer
Everest Consulting
Aug 2023 - Jan 2026
Key Achievements:
Designed and implemented end-to-end automation workflows using Zapier and Make (Integromat) Automated HR, operations, and marketing processes including: Lead intake and CRM syncing Employee onboarding workflows Payroll and attendance data consolidation Automated notifications, approvals, and reporting Integrated tools such as Google Workspace, Notion, ClickUp, CRMs, and communication platforms Built scalable, error-handled automations with documentation and SOPs for non-technical teams Reduced manual workload by 30–40% across multiple internal processes Collaborated with stakeholders to translate business requirements into automated systems
Technical Support
Concentrix
Nov 2022 - Dec 2023
Key Achievements:
Handled high-volume live text and voice support for U.S.-based customers Troubleshot technical and account-related issues while maintaining excellent CSAT scores Documented interactions accurately in CRM systems (Salesforce / HubSpot) Followed strict QA, compliance, and data accuracy standards Awarded “Rockstar Compliance” for communication quality and documentation accuracy