Customer Support Specialist | Airbnb & Hospitality SupportCustomer Support Specialist | Airbnb & Hospitality Support
Veronica
ID Verified$650
per month
($4/hour)
Profile Description
Hi, I'm Veronica, a Customer Support Specialist with 4+ years of experience in customer service, hospitality, and reservation support. I have experience handling chat, email, and phone inquiries, including Airbnb-related customer support and reservation services for Hilton Hotels. I help businesses provide exceptional customer experiences by managing inquiries, assisting with reservations and bookings, resolving concerns efficiently, and ensuring clear, professional communication. Reliable, det...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Real Estate Operations
Sales & Business Development
Work Experience
Support Ambassador
Concentrix
Feb 2025 - Jul 2025
Key Achievements:
As a Support Ambassador at Concentrix, I assisted customers with account-related inquiries, troubleshooting, service concerns, and general support requests through various communication channels. I developed strong problem-solving and communication skills by handling customer concerns professionally and efficiently while ensuring a positive customer experience. I consistently maintained quality standards, documented interactions accurately, and utilized CRM systems to track and resolve cases. My ability to adapt quickly, manage multiple tasks, and provide customer-focused solutions contributed to achieving performance goals and maintaining customer satisfaction.
Reservation Specialist
Sutherland Global Services
Apr 2021 - Dec 2024
Key Achievements:
During my time at Sutherland, I provided customer support for hotel reservation services, assisting guests with bookings, modifications, cancellations, refunds, and general travel inquiries. I consistently delivered exceptional customer service while managing high call volumes and resolving complex reservation issues efficiently. Through active listening, problem-solving, and attention to detail, I helped ensure a seamless guest experience and maintained high standards of customer satisfaction. My role also required accurate documentation, effective use of reservation systems, and collaboration with internal teams to resolve customer concerns promptly.