Vanessa

Client Success Professional, Virtual Assistant

Vanessa

1,300/mo
Baguio City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven professional with over 8 years of experience in client success, onboarding, customer service, recruitment, training, and operations support. Proven track record of managing client relationships, facilitating onboarding programs, coordinating cross-functional teams, and improving internal processes. Experienced in CRM management, stakeholder communication, project coordination, and AI-assisted workflows, with a strong commitment to delivering exceptional client experiences and oper...

Top Skills

Canva · 8 yearsData Entry · 8 yearsPresentation Design · 8 yearsSocial Media Graphics · 8 yearsTrello · 8 years

Skills & Expertise

Customer Success

Email SupportAdvanced
Phone SupportAdvanced
Video SupportAdvanced
Social Media SupportIntermediate
Ticket ManagementIntermediate

Design & Creative

CanvaExpert
Social Media GraphicsExpert
Presentation DesignExpert
Video EditingExpert
CapCutAdvanced
Adobe Premiere ProIntermediate

Specialized Skills

OnboardingIntermediate
Coaching & MentoringIntermediate
Curriculum DevelopmentIntermediate
Mental Health SupportIntermediate

Virtual Assistance & Admin

Data EntryExpert
TrelloExpert
Calendar ManagementAdvanced
Email ManagementAdvanced
Meeting CoordinationAdvanced
CalendlyIntermediate
Document ManagementIntermediate
AsanaBeginner

Work Experience

Client Onboarding Specialist

Unique Genius

Jun 2025 - Jun 2026

Ticket ManagementCanvaOnboardingCalendar ManagementEmail ManagementDocument ManagementData EntryMeeting CoordinationEmail SupportPhone Support

Account Manager/Comms Trainer/EA

VA.ESTA

Apr 2024 - May 2024

Meeting CoordinationPhone SupportEmail SupportPresentation DesignCurriculum DevelopmentCoaching & MentoringEmail ManagementData EntryDocument Management

Client Success Manager

Sphere Rocket Virtual Assistants

Apr 2022 - Apr 2023

Email SupportPhone SupportOnboardingCoaching & MentoringCalendar ManagementEmail ManagementDocument ManagementData EntryMeeting CoordinationCalendly

Junior Trainer/ESL Teacher

MCLA

Aug 2019 - Apr 2022

Phone SupportVideo SupportCanvaPresentation DesignCapCutAdobe Premiere ProVideo EditingOnboardingCoaching & MentoringCurriculum DevelopmentCalendar ManagementEmail ManagementDocument ManagementData EntryMeeting Coordination

Quick Stats

Age28 years
English LevelFluent
ID VerificationNot verified
Portfolio
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